Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by Toys101. In the event that goods sold are deficient or are faulty, the retailer has the obligation to repair, replace or refund.

Exchanges, Returns and Refunds

Change of mind return is not available in Toys101. We only accept exchange, return or refund where the products are faulty or damaged due to manufacturing faults we will either: (i) replace the products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund. Customers may get charge if we, repairers or manufacturers cannot identify the faults. 

Repairs

If the returned product is still under warranty and not physical damage, the repair will be at our expense. There may be an assessment fee on electrical items. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is faulty or otherwise defective. Customers may get charge if we, repairers or manufacturers cannot identify the faults.