Please note deliveries to the Outer Islands (Chatham, Kawau, Waiheke etc) may incur additional costs.
Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day. We aim to deliver your items as soon as possible but dispatch times indicated are subject to change.
CANCELLING YOUR ORDER
If you wish to cancel your order please contact us at email@example.com as soon as possible. If you cancel before your order is dispatched you will receive a full refund.
If your items have already been sent then your order can no longer be cancelled. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.
How can I change the delivery address of my parcel while it is in transit?
Using the New Zealand Post tracking tool (not the CourierPost Track & Trace page), you can redirect your parcel to another address or to a parcel pick-up point (within 75km of the original address) right up until your parcel receives an ‘Out for delivery’ or ‘Handover’ scan.
You can do this by clicking ‘Redirect my parcel’ or ‘Redirect to parcel to a pick-up point’ on the Tracking page.
To use this option, you need be signed into your New Zealand Post online account. If you don't have a New Zealand Post online account, you can sign up for one on their website.
Please see the CourierPost terms and conditions for a list of items the redirection service does not cover.
Can I provide delivery instructions for my parcels or provide authority to allow the courier to sign for and leave my Signature Required parcels?
Yes. In most cases, authority to leave can be given to items that require a signature, and delivery instructions can be added to items that don’t require a signature. You can do this any time up until the parcel is scanned "Out for Delivery" by clicking “Add delivery instructions” or “Leave my parcel” in the “Parcel details” section on the New Zealand Post Tracking page (not the CourierPost Track & Trace page).
Make sure the place you have specified is weatherproof, out of street view, and safe and easy for CourierPost's delivery driver to access.
To use this option, you need to be signed into your New Zealand Post online account. If you don't have one, you can sign up on their website.
In addition to this, you can complete a single, permanent Authority to Leave form which covers all parcels (excluding those on the exempt senders list). To complete this form, please download the form from CourierPost's Brochures and Downloads page.